imATHLETE is considered by many to have the best customer support in the industryAnd gosh darnnit we're proud of that!
We don't just believe in good customer support over here - good support isn't good enough. We always strive to be great. To be personable, to listen, to be empathetic and to go above and beyond the call of duty in order to resolve all issues as quickly and as effectively as possible.
Our guaranteed response time is 2 business days, our average response time is less than 1 hour.
In fact, if you go through the imATHLETE registration process, you'll see that every participant has three ways to contact imATHLETE from every page of registration - and there are no direct ways to contact you. We understand that if somebody has a question during the registration process, it is most likely for us. We are your frontline of defense in customer support.
Clients can access imATHLETE anytime, all the time, 24/7We know how important it is to you to get a response to your questions as quickly and effectively as possible. As it turns out, that's what we do. As a client, you have access to all your data anytime. If you want, you can wake up in the middle of the night, make changes on your own and those changes are implemented immediately.
But wait, there's more. You see, with imATHLETE you've got all sorts of hotlines to help. Email, toll-free number, live chat, dedicated account manager, cell phone numbers, text messaging, carrier pigeon, message in a bottle... whatever communication method you prefer, you can always get in touch with us.